The led the consumer to file a consumer complainant against Apple in the Bangalore Urban-II Additional District Consumer Disputes Redressal Commission (“District Commission”). Despite the complainant’s device being manufactured in March 2020, his phone's serial number was not deemed eligible for the program. Apple initiated a replacement program offering free repairs for affected units. Meanwhile, the complainant got to know that Apple had acknowledged a touch screen defect in certain iPhone 11 units manufactured between November 2019 and May 2020. However, due to the expiry of the warranty nine months earlier, the service centre demanded Rs 20,000 for a trial-and-error touch screen replacement. Seeking resolution, the complainant visited an Apple service centre on October 5, 2022. The complainant contacted Apple support, followed their instructions to update to iOS 16.0.2 (which was intended to fix the touch screen issue), but the problem persisted. Trouble arose in September 2022 after he installed the iOS 16 update, which rendered the right side of his iPhone's touch screen unresponsive. Deepak Vasudeva Rao (“Complainant”), a resident of Banashankari III Stage, Bangalore, purchased an iPhone 11 in January 2021 for Rs 58,999.
0 Comments
Leave a Reply. |